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Leoboost Blog/Instagram

Five Ways to Fix Instagram DM Not Working

Have you found yourself in a situation where whenever you try to send Instagram DM to someone it doesn’t work? It can seem so annoying, especially since we all got very used to it.

One of the best features of Instagram is its Direct messages or DMs in short, that allow you to engage with your followers, or to engage with brands and businesses that sell products which you have interest in. Instagram DM took Instagram on a whole new level, allowing businesses to promote their products. Thanks to it , it’s much easier than ever to answer queries from users, as well as strike sponsorship deals, with various different brands on Instagram.

This is why, Instagram DM not working can cause a lot of issues for a lot of users. However it should be understood that the popular social network requires huge resources. With users publishing photos and videos it can cause failures in the system. Even though it is very rare that this is the cause of Instagram DM not working, more often the reasons can be something else entirely.


In this guide, we will show you 5 ways to fix Instagram DM not working, in case this problem is connected with you directly.

1. Check Your Internet Connection

Whenever some issue occurs with either your Instagram or another app, the first thing you should check is your Internet connection. Sometimes your phone can show you that you are connected on WiFi but the connection is not breaking through. The best way to test this out is to use any random app or even better browser, or Instagram messages app, and see if your messages are sent or not. You can also try to fix this issue by restarting your device.

2. Update the Instagram App

If you haven’t updated your Instagram App anytime recently, now it’s the perfect time for it. Sometimes these apps won’t update by themselves, instead you will have to do it manually. Having an outdated version of Instagram app can cause many features to not work properly, including Instagram DM, mainly because it cannot access the servers. Updating your Instagram app to the latest version will ensure that it has the latest fixes and security updates.

3. You are not following the person that you messaged

Instagram has a feature that lets you control who can send you direct messages. If the person you are messaging only allows messages from user accounts that are following them, then send a follow request first to that person before trying to send them a direct message.
On the other hand, if other people are unable to message your account, then they can also do the same thing. Ask them to follow you first so that they can send you a direct message on the app.

Lastly, remember to check your Message Request tab if the person is messaging you for the first time.

4. Reinstall the Instagram App

If the Instagram app on your device is not working properly, there is a chance that some of its files and resources got corrupted which causes it to encounter glitches and bugs like the problem with direct messages.

To solve this, you can try uninstalling the Instagram app and downloading it again to ensure that your device has a fresh copy of the software and there are no corrupted files.

5. Contact Instagram’s Support

The last thing that you can do to try and fix the problem on Instagram DM not working is to report the issue to Instagram. The problem can be with Instagram and no troubleshooting method would work unless they resolve the issue on their side.

Can you still DM on Instagram if blocked?

No. If someone you have blocked on Instagram sends you a DM, you won't be able to see them.

Can the person who blocked me on Instagram still see my profile?

If someone blocks you on Instagram, they no longer can see your photos, followers, or following, and even the Instagram DMs.

Does blocking Instagram delete DMS?

Instagram doesn't delete the direct messages of users that you block. ... Even if you deactivate your Instagram account, the messages will still remain in their inbox.